Our carriers apply a surcharge to certain UK Islands, Northern Ireland and the Scottish Islands, unfortunately we have to pass this charge on to our customers. Whilst we do not want to pass on surcharges to our customers we are unable to absorb the full cost of sending to these orders. The only exception to this are items that are delivered on a palletised service which will have to be booked in with a member of our Buyaparcel team.
Any parcel being delivered by courier will require a signature on arrival. If you are not at home the driver will leave an information card.
You can track the progress of your parcel by the Track My Order link at the top of the page. If your goods have been sent by a trackable service you will be able to track your order stage by stage using the couriers online tracking system.Buyaparcel UK Deliveries - Couriers. If the date and time is not convenient, you can simply either text back or reply back via the website to choose the next convenient date, leave in a safe place or leave with a neighbour. Please check the UKMAIL/DHL site for your closet depot. Details of these zones are below. Zone 2 The Highlands and Islands of Scotland postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3 Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25. Please note - items over 1.4m are manually handled through sortation, this can cause the item to take up to 48hrs to be delivered. If you goods are being delivered on a pallet, you will need to sign for this.
Buyaparcel International Deliveries - Couriers. We are able to service most of mainland Europe using the DHL Connect and Express Services. Our team work extremely hard to get your parcels to your door is the shortest possible time but please note that we recommend you do not book a plumber etc until you have received and checked your goods.Most of our listings have the option of a collection via one of the 2,500 collection points including Argos stores in Sainsburys and CollectPlus collection points. If this option is not available it will be related to the size/weight of the item. If you have selected our "Collect in Person / Collection" option then you will need to collect from our Lowestoft branch below. You will be able to do a same day collection from our Lowestoft branch if you order before 2.30pm. After that the product will be ready the next day for collection. Our store is open Monday to Friday 8.00am - 5.00pm so any orders placed over the weekend will be available for collection on Monday. Weekdays any orders placed up until midnight will be available for collection the following day. Please wait for confirmation that your order has been picked and is ready for collection before you travel. Credit / Debit card - We accept all major credit and debit cards. The order must be sent to the same address as the billing address. Please call 01502 473025 for further information. Once you inform a member our team, you can then return the parcel within 30 days of receiving the goods.
This is under the following conditions. Carriage charges for returning unwanted parcels or items ordered in error are at your expense, we cannot be held responsible for this. Please use a traceable service, otherwise there is a possibility the courier could misdeliver your goods and your parcel will not be relocated. We cannot be responsible for which courier you choose to return any items back with.It is highly important that you check your goods as soon as they are received. Damaged items delivered with Palletways must be noted when you sign for it and reported to us within 24 hours. It must be signed as either damaged or unchecked for the claim to hold. Return costs will only be covered if authorised by a member of the Buyaparcel team. We cannot be held responsible for an arranged collection that fails. If this occurs, you will need to return the parcel of your own accord, no matter the reason for the original collection. Faulty Goods: If your item arrives faulty, you must report it to us within 24 hours.
Emailing us that you wish to cancel your order does NOT guarantee its cancellation. Only once the order has been confirmed as cancelled by a member of our team is this the case. Once an order is in the despatching process, we are then unable to cancel it. We do not take financial responsibility for the cost of the return of any products ordered in error or that are no longer wanted. If this is the case you will be contacted by the carrier advising how to arrange redelivery.
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